HM Revenue and Customs are currently pushing towards a new digital dawn. They are instigating a roll-out of digital services across the board. This includes the transformation of print-and-post tax return forms into digital iForms that users can submit online.
A number of web content design specialists have been recruited by HMRC to help with this process. From Bristol to Newcastle, they’ve got the whole country involved! Content Juice had the pleasure of working alongside software and web-page developers to create content that is as user-friendly as possible.
Content Juice assisted with the creation, editing and technical build of over 300 tax iForms. We helped to make them more efficient, user-friendly and suitable for accessibility requirements.
The project abides by certain regulations and government standards. Government Design Standards (GDS) are particularly stringent, as are the various accessibility functions; stirring frequent and welcome food for thought!
Paper tax returns will soon become outmoded, or at least reserved for a small demographic that cannot/will not use the digital service. HMRC hopes to streamline the process online and make it much easier for the average user. It was a pleasure working with the HMRC team and being a part of this transformation.